Frequently Asked Questions

Q - What is your return policy?

A - We have a full return policy posted on the website, next to the link where this FAQ is located. 

Q - What is your cancelation policy?

A - In order to provide the best shipping experience we can, we strive to ship orders out as quickly as possible. This often results in orders shipping out the very same day. As a result, any order cancelation requests may not be reviewed in time to stop an outbound shipment. Please only submit orders you intend to receive as we cannot guarantee we can stop the fulfillment process once an in-stock order is processed on our end.

Q - How long does it take to process orders?

A - We process orders within 1-5 business days for in-stock generally.  This varies by the timeline of when shipments are being received.  

Q - Why was I emailed tracking for the order, but it shows not picked up?

A -  Sometimes they send one truck and it's automatically scanned, and sometimes it's scanned at their HUB down the street from the warehouse.  But the pickup area is located 15 feet away from our desk.  So if you have tracking it will be dropped off immediately!

Q - I saw on social media that someone received a Kickstarter game, why don't I have it shipped to me yet?

A - 95% of games enter the US from the port in California, and then travel all the way across the US and are then packed and shipped to Knight & Day Games in Las Vegas.  It just depends on where we are on their fulfillment list! Some publishers put retailers first in fulfillment, and some last, and that's all totally their call as it's their business!

Q - Why are your prices so cheap?

A - Our main goal is to serve the Las Vegas Community with THE best pricing in the entire county. Selling at our prices also allows for us to move a higher amount of volume, and we love to order pallets worth of games and cards! You may also see we have better pricing than anyone else online and we're proud of that! We price match for Monthly Board Game Members!

Thank you!